General Questions

Q. How come I don’t see any device on the utility?

Besides the obvious reason that your PC or the USB Server might not be connected to the network correctly and or the product is not powered-on, using a personal firewall on your PC might block the program from accessing the network. Please make sure your personal firewall/anti-virus software is not blocking USB Server application. If this is the case, you need to consult the manual of personal firewall/anti-virus software on how to allow a program to go through.

Q. How come I can’t see any USB device on the USB Server GUI?

First of all, of course, check and if your USB device has been correctly connected to the
product and powered on.
Another possible reason is that, even though the USB server does support USB hub,
the combination of a Full Speed Hub with a Low Speed Device (such as mouse,
keyboard, etc), is NOT supported by this product.

Q. OK, I have connected the USB device, now what?

Once a USB device is connected, simply use it the way you use it as if it is connected to your PC’s USB port. The usage is and should be the same.

Q. I connected to the device but it doesn’t work?

There are a few things you can check when you run into this problem.

1.      Some USB devices requires device driver to work properly. You should check and see if the device driver is correctly installed. To do so, simply connect the USB does not work, then it wouldn’t work when connected via USB server either.

2.      USB devices that are in use for a long time might suffer from component deterioration and hence does not provide USB signal that is strong enough to interact with our USB Server. Putting a USB hub in between the USB server and the USB device might help.

3.      Please note that some USB devices are not supported by our USB server. Please make sure your USB device is listed as supported on our released document

Q. How come I don’t see the USB hub on the utility?

By the product’s design, USB hub is not considered as a USB device in the common sense. The reason for this design is that, connecting to the USB Hub is quite meaningless since it provides no meaningful function as connecting the device behind the USB hub would, hence we simply do not show USB hub on the utility. You could still connect to the USB device behind the USB hub.

Q. How come the software installer tells me to remove the previous version before installing on my 64 bit Windows VISTA OS?

This means you already have a previous version, or the same version, software installed on the system. You must remove the previous version before installing. 64 bit Windows VISTA has a very strict security policy that prevents the installer from automatically and completely remove previously installed program. Therefore, the user must manually remove the previous version (from Control Panel > Programs and Features) before installing the software.

Q. What does “Device not supported due to limited bandwidth” message mean?

USB 2.0 device by specification could be transmitting data at 480 Mbps during operation, though in reality they are usually transmitting at a rate of 200+ Mbps. However, this is still WAY BEYOND the capability of the 10/100 Mbps bandwidth your network cable could provide, therefore the USB devices that require this much bandwidth to work could not be supported by this product. This warning message on the utility is just to inform you about this restriction.

Q. Oops, I forgot the password. What can I do?

On the product, there is a Reset switch that allows you to reset all configurations back to the default settings when you purchased the product. This will clean out the password you set. To do this, power off the product, press and hold down the Reset switch and then power on the product. Once powered on, release the switch and wait 10 seconds for the product to process and reboot. Then you can set your password again. This time, try not to forget.

Supported USB Devices

Q. What USB devices does this product support?

Please contact your vendor for a supported device list if the product package does not contain one already. Please note that the supported devices are not limited to those that are on this list. The devices on the list are those that has been tested and verified to work. Devices that are not on this list MAY or MAY NOT be supported by this product.

Q. How many USB printers can I connect to this product?

Depending on the product design, you should be able to connect at least one and up to four USB printers. Please consult the supported device list for all the supported printers.

Q. How many USB multi-function printers can I connect to this product?

Depending on the product design, you should be able to connect at least one and up to four USB multi-function printers. Please consult the supported device list for all the supported multi-function printers.

Q. Does this product support USB scanner?

Yes, it does. Depending on the product design, you should be able to connect at least one and up to four USB scanners. Please consult the supported device list for all the supported USB scanners.

Q. Does this product support USB external HDD/storage?

Yes, it supports USB pen drive, card reader and USB HDD device. Depending on the product design, you should be able to connect at least one and up to four USB storage devices. Most of the USB mass storage device on the market should be supported.

Q. Does this product support USB external CD/DVD reader/recorder?

Yes, it supports USB external CD/DVD reader/recorder. Depending on the product design, you should be able to connect at least one and up to four USB external CD/DVD reader/recorder devices. Most of the USB external CD/DVD reader/recorder on the market should be supported.

Q. Does this product support USB webcam?

Depending on the product design, no more than 1 USB web cam could be supported. There are many webcams are what we called USB 2.0 device. USB 2.0 devices, by specification, could be transmitting data at 480 Mbps during operation. Though in reality they may not require this much bandwidth, the bandwidth they need still WAY BEYOND the capability of the 10/100 Mbps bandwidth your usual network connection could provide. This product may not be able to support those webcams that require so much bandwidth for the obvious reason. Please consult the supported device list for all the supported webcams.

Q. The quality of the webcam capture seems worse when I connect it via this product?

Depending on the product design, this product could control the USB 2.0 webcams, which originally to work at a 480 Mbps connection, to function at lower speed to cope with the normal 10/100 Mbps network connection bandwidth. It should be obvious that when working at lower speed, the webcam transmits less data each second hence the worse picture quality.

Q. My webcam does not work when connecting to this product through a USB hub?

If you read the last couple entries of this FAQ, you know that in order to make USB 2.0 webcams to work on the 10/100 Mbps network connection, the product must control the webcam to run at a lower speed. However, if there is a USB 2.0 Hub in between the product and the webcam, this product could not control the webcam directly hence this method would not work.

Q. Does this product support USB Speaker/Mic?

Yes it does. However, one USB speaker/audio input/output device per product is recommended. Using more than one and you might experience some interruption. Please consult the supported device list for all the supported USB audio devices. There is a limitation however. When connecting through a USB 2.0 hub, audio devices with large data stream, such as audio 5.1 or 7.1 device, might experience some problem, such as no sound or sound with a lot of static interruption. This issue does not happen when the USB audio device is connected without the USB hub. This issue is related to a known limitation of this product.

Q. How come my xxxx USB device does not work with this product?

Though this product supports a lot of USB devices, it is not without limitation. Please contact your vendor for a list of all the supported devices. This list contains devices that has been tested and verified to be compatible with this product. Those devices that are not on this list might or might not be supported. You may also contact your vendor for any device firmware and software update, which might improve device compatibility of this product to support your device that didn’t work with the current firmware and software.